In every industry, keeping up with the proper maintenance requirements will aid in the smooth running of your operation. For the foodservice and commercial catering equipment industry, it is essential.
Any issues with your food display units can compromise the safety of the food you are serving, meaning you will be forced to pause service and therefore lose out on income due to the downtime required. Maintaining a regular service and maintenance schedule for your food display units will not only increase your equipment’s reliability, but it will also ensure it functions effectively for its maximum lifespan.
Service and maintenance work is often viewed as a frustrating additional cost, but by taking a proactive approach you can not only ensure smooth day-to-day usage, but also prevent the need to prematurely replace your equipment; saving money in the long run.
Whilst each and every Counterline display unit is manufactured to the highest standard of functionality and reliability, you still need to have a plan in place for when maintenance is required.
Display unit maintenance works on two bases: regular planned maintenance and on-demand maintenance. Committing to a regular maintenance and service schedule reduces the risk of emergency call outs and allows you to schedule the visits around times that are convenient to your commercial catering business.
However, even with the best planning, we all know that sometimes problems arise when we least expect them. That’s why Counterline offers an emergency out of hours service.
You may think you know everything there is to know about your equipment as you use it day in day out – but does your team feel the same?
Taking a little extra time to talk to employees through the full range of functions of your display units can drastically reduce the number of call outs made over the course of time. So much unnecessary maintenance is undertaken simply because users are not familiar with the equipment they are working with.
Improving equipment knowledge helps in detecting any faults much quicker and scheduling an appropriate maintenance visit in a timely manner. Knowing what is normal for your equipment and acting quickly when spotting a potential issue can save time and money, and prevent the need to buy new equipment.
Help your service engineer help you. If your equipment has any repair work or maintenance carried out, no matter how minor, it should be noted down and kept track of. This helps to keep your team members informed of any previous or potential issues with the equipment, as well as aiding technicians on future maintenance visits. For many working environments, it is also essential that you have the right documentation to prove your equipment has been maintained correctly and is safe to use.
Our dedicated service engineers are second to none and capable of trouble- shooting, repairing and maintaining your food servery displays and counters within 48 hours of your call.
Our service team will arrange commissioning, organise service calls and send out spare parts as needed. They are available for any support you may require Monday to Friday, 08:00 to 17:00. During these hours please call our dedicated Service Department on 0151 632 9610 – ext 3610. In our many years of experience we understand that operational hiccups do not only occur during the convenient weekdays. In the commercial catering industry, things can go wrong when you least expect it, so we offer an out of hours service to ensure your business can operate efficiently at all times. For our out of hours support service please use 07921125156 or alternatively log via email to email@example.com. Just leave your name and number and brief description of the fault and we will do the rest.
Alongside our display unit maintenance service, Counterline also provides various spare parts.
Our range includes: mini relays, potentiometers, elements, dimmers, thermostats, simmerstats, temperature control, flu chokes, lamps, lamp holders, reflectors, starters, fans, fan motors and switch integras.
Our range includes: catches, door tracks, door sliding rollers, door runners, containers, ducting, bumper rails, hinges, mouldings, springs, door gaskets, perspex parts, ticket strips, glass flap clamps and control knobs.
Our range includes: evaporator trays, hot PCB, control terminals, sliding doors, frames, adhesives, end panels and perspex parts.
Our range includes: glass sneezes, glass deli, glass island, integral, manhattan and ceran.
Our range includes: caps, studs, end plates, hinge plates and brackets.
Please contact us for further information about our refrigeration parts, or download
Our entire spare parts range can be ordered via email to firstname.lastname@example.org or alternatively by telephoning our Spare Parts Department on 0151 632 9611 – ext 3611.