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Client: One Retail (Compass Group UK & Ireland)
Project: Taste Café Launch at Sainsbury’s Carlisle
Product Supplied: Counterline CCAS Refrigerated Service Counter (CCAS1200-BK)
Project: Taste Café Launch at Sainsbury’s Carlisle
Product Supplied: Counterline CCAS Refrigerated Service Counter (CCAS1200-BK)
Background
One Retail is a leading UK retail operator specialising in transforming in-store and travel/hospitality environments into engaging retail experiences, blending data-driven insights with high-quality design and operations. Leveraging proprietary systems and partnerships with well-known brands, they focus on customer-centric retail experiences across sectors including supermarkets, hospitals, and travel hubs.
For the launch of the Taste Café concept at Sainsbury’s in Carlisle, One Retail aimed to deliver a modern, elevated hospitality environment that seamlessly integrates with the store experience — combining premium food and drink with convenience and visual appeal.
Challenge
The Taste Café concept needed a refrigeration solution that would:
- Display fresh, chilled grab-and-go products (salads, sandwiches, drinks) clearly and attractively
- Maintain consistent food-safe temperatures in a high-traffic retail environment
- Blend function with design, ensuring the counter complemented the wider café aesthetic
- Support both assisted and self-service interactions, enhancing customer choice and speed of service
Solution: Counterline CCAS Refrigerated Counter
To meet these objectives, Counterline supplied the CCAS refrigerated counter model — a versatile, robust unit designed for visual product display and reliable temperature performance.
Key Features
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Optimal Food Safety: Fan-assisted refrigeration maintains chilled products at 3–5 °C, ensuring quality and compliance.
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High Visibility & Presentation: Stepped display with bright LED illumination highlights product selection, boosting impulse purchase opportunities.
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Flexible Service Modes: Suitable for both self-service and assisted-service areas, supporting diverse café service strategies.
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Plug-and-Play Installation: Quick and simple setup without specialist fitting, ideal for tight project timelines.
The CCAS1200-BK’s sleek stainless-steel finish and intuitive layout helped shape a welcoming and professional service zone within the café space.
Impact
The inclusion of Counterline’s CCAS refrigerated counters played a critical role in enabling One Retail to deliver on their experience goals:
✅ Enhanced Customer Experience
The visually appealing display of chilled products contributed to a premium café feel, reinforcing Taste Café’s brand identity and encouraging dwell time.
✅ Efficient Operations
Reliable temperature control and easy access allowed staff to keep products fresh and replenished swiftly — supporting peak-time service flows.
✅ Commercial Uplift
The improved presentation and accessibility of grab-and-go items helped drive incremental sales through impulse purchases and higher basket spend.
Ready to elevate your in-store food retail experience? Discover how Counterline’s refrigerated display solutions can transform your next project.
